“…learning is both cognitive and emotional. In order get to the cognitive, you've got to open up the heart. And in order to challenge students, you've got to have them know in their hearts that you believe in them. And if the student knows that you, as a teacher, believe in him or her, they will absolutely work for that teacher."
“I think that this idea of self-talk is really important, and you have to tell yourself that a different outcome is possible. And my mantra for myself was just because that's the way it has been, doesn't mean that that's the way that it has to be."
“The tools that we have currently to connect with each other, whether that's a simple phone call, a text message, a conversation, or any form of interaction on the web aren't working... people feel more lonely than ever and less connected... you really have to start with one meaningful conversation."
“Nothing brings you together like food... and then you're happy, and once you're happy, then you're talking."
"Nobody wants to fail for failure's sake, but you can fail and learn and get better. And being able to coach one through that process I think is probably one of the most important leadership exercises. That's what creates energy." —Satya
"We engaged a lot of people before we declared what our “aspire to culture” is; which is this growth mindset really focused on being customer obsessed, more diverse and inclusive, and one Microsoft." —Kathleen
"I teach a professional issues class here at Stanford, where I help the graduate students think about how to be a professional—not just a student—and how to think about the job market. One of the lessons is just: be nice to people."
"I think it's the emotional connection with customers that makes what we do very much worth it.”
“Communication that helps others the most is the asking of genuine questions.”
“We spend more time than anything else talking about whether we're on purpose or not. It is just always coming back to making sure that you're doing what you say you're doing and what you set out to do.”
“Today's episode is deliberately different... I actually have a question for you [the listener]."
“…If I want to settle something with somebody… I'll express myself better in an e-mail or a text; but I know if it's supposed to have a lasting effect and really help build a relationship, it's got to be a person-to-person.”
“...it's all about communication. To really rise through this business, you have to be somebody... that has a way of understanding people. Being able to navigate, being able to read a room, being able to read a person. Know when to shut your mouth. Know when to open your mouth.”
“I think the general population believes people are born with a gift, they develop their gift a little bit, and they get out there and it comes just naturally… But in fact, that's rare… the people who are successful are people who have worked extremely, extremely hard.”
“As I get more into the role of leadership…the interesting outcome of all of these conversations that I have, that we have together, is that they are hard. But the growth is for everybody. I grow as much as the person that I’m conversing with. So it is this mutual growth experience that is uplifting and healing at the same time.”
“I think that people in leadership positions think they're supposed to give answers. And a lot more of the time what we're actually looking for is a reflection of our own struggle.”
“You didn't have a choice about the price you had to pay for your human suffering...but you do have choices about how that suffering informs your life going forward, and makes your life, as the title [More Beautiful Than Before: How Suffering Transforms Us] says, more beautiful than before.”
“We are not in competition with one another, we are each other's best chance for success.”